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Q&A

Why IT Support Is Important

Businesses today need technology. It plays an essential role in any organization, big or small. Technology is often one of the largest investments in a business. So you should also invest in looking after it. This is where professional IT support is required.   We’ll briefly discuss any current IT issues in your business and…
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How to enable and configure SNMP on a Cisco Business 250 or 350 Series Switch.

Simple Network Management Protocol (SNMP) is a network management protocol that helps to share information about the devices in the network. SNMP helps the administrator address network issues. Access rights in SNMP are managed by the definition of communities. Community names are shared keys between the SNMP management stations and the devices. How to enable…
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How to Factory Reset a Yealink Phone

Method 1: Via the phone menu. Press Menu Softkey. Go to Settings → Advanced, enter the phone password. Select Reset to Factory option. The LCD screen will show the following prompt: “Warning, Reset to Factory Setting”. Press OK to continue. Method 2: Via the web interface. Log in to the web interface. Go to Settings → Upgrade page, select Reset to Factory Settings…
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How to Fix the missing media issue on WhatsApp for Android

WhatsApp for Android users are reportedly losing their media content after Android update to version 11 because update change the media path where WhatsApp store images, videos, gif, audio and stickers. Here’s How to Recover [Solved]. WhatsApp media folder path before update: WhatsApp media folder path after update to version 11: How to Fix it…
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L2TP VPN connections broken after update (KB5009543 & KB5009566)

Windows users find their L2TP VPN connections broken after install 2022-01 Cumulative Update (KB5009543 & KB5009566) According to Microsoft’s documentation, the VPN connection issues affected “IPSEC connections which contain a Vendor ID,” as well as L2TP and IPSEC IKE VPN connections in Windows 10, Windows 11, and Windows Server versions 2022, 20H2, 2019, and 2016. Windows’…
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Welcome to HELPDESK-SI Q&A

Hi there! Welcome to the HELPDESK SI Family!I am glad that you are reading this knowledge. I will be happy to help you grow your business.  

Getting the IP address of Yealink phones

This article provides steps on how to get your Yealink phone’s IP Address. The steps are for the following Yealink phone models: T21P, T33G, T42S, T43U, T46S, T46U, T48S, T48U, T57W, W52P, W56P, and W60P. . . Phone Model Instructions for getting the IP Address Yealink T21P Yealink T33G Yealink T42S Yealink T46S Yealink T48S…
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